KMID : 1002520170110010043
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Korean Journal of Health Service Management 2017 Volume.11 No. 1 p.43 ~ p.53
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Analysis of Task Importance and Task Performance for Medical Insurance Review Nurses' Using the IPA Method
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Kim Nan-Young
Lee Gyu-Hee Cho Kyoung-Won
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Abstract
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Objectives : In this paper, we proposed a method to comprehensively examine the roles of medical insurance review nurses¡¯ by analyses of task importance and task performance.
Methods : For the analyses, we used the responsesof 268 nurses who completed a questionnaire for members of the Medical Insurance Review Nurses Association in 2015, and analyzed task importance and task performance using the IPA method and the standard task guide.
Results : There were significant differences in task importance and task performance according to task position. In the category of ¡®Keep up the good work,¡¯ ¡®Calculate benefit standard¡¯ was indicated only in administrative positions, and in the category of ¡®Concentrate here,¡¯ ¡®Manage hospital resources¡¯ and ¡®Process after appeal results¡¯ was demonstrated only in general positions. There were differences in the ¡®Low priority¡¯ and ¡®Possible overkill¡¯ categories by task performance according to task position.
Conclusions : Our results indicate the necessity of a new education system and task reassignment according to task importance and task performance as perceived by medical insurance review nurses.
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KEYWORD
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IPA, Medical Insurance Review Nurses, Task Importance, Task Performance, IPA Tool
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